Thursday, November 12, 2009

Comcast ruined my day

Mark Casem from Comcast, if you're reading this, this is for you.

Two posts ago, I mentioned how a really wonderful lady at Comcast made my day. Mark Casem, from Comcast (who scours blogs for Comcast feedback) left a comment asking for my account info so that they could use my service-person as an example. I hesitated because I've always been wary of Comcast and wanted to make sure everything was panning out correctly before I gave anyone special recognition.

Turns out I'm glad I never gave my account info and I'm glad my service-person was not used as a positive example. She flat-out lied to me and ended up costing me quite a bit of money and since Cocmast is a monopoly here, I have no way to express my anger but to keep paying Comcast more money. How f'd up is that.

I began with $25/month internet service. Then I added on cable TV. I asked her explicitly many times if I could remove the cable TV without raising the price of my internet service as this happened to many of my friends. She reassured me repeatedly that it would not raise my price -- a decent business practice -- I was immediately suspicious. However, I took the calculated risk and went ahead thinking I'd never have to cancel my TV service.

Today I called to cancel my TV service today because I just don't have time to watch TV. Not unexpectedly, I find out there's no way to cancel my TV service without tripling my internet service cost. I expected obfuscation from Comcast, not outright lying.

So I guess I'll add this blog post onto the mountain of anti-Comcast material. If you want internet, try ATT Uverse or DSL. If you want TV, just get Netflix or watch stuff off the internet and over the air. There's more material on the internet/Netflix than I can watch in a lifetime.

1 comment:

  1. Albert,

    Allow me to look into this please. You can send the phone number on the account and a link to this page at the email below.

    I apologize for the trouble.


    Mark Casem
    Comcast Customer Connect
    National Customer Operations