Monday, November 23, 2009

Aaaand Mark Casem FTW

Just a quick update to the Comcast "saga". Mark, amazingly enough, responded to my previous unhappy post. He was very helpful and put me in touch with a regional representative and she helped iron out my issue. Now I'm back to Comcast internet only for my pre-TV price, just like I wanted. It's not even the best price out there -- I'm just happy to have the old price back just like they said I could. Hooray for some great customer service! Anyways, just wanted to give credit where it's due.

1 comment:

  1. We're are glad it all worked out. Feel free to email us any time you need assistance escalating and issue. Happy Thanksgiving!

    Kind Regards,
    Melissa Mendoza
    Comcast Customer Connect
    National Customer Operations