Thursday, November 26, 2009

Monday, November 23, 2009

Puppy Graduation!

Puppy (aka Duncan, Dunkie, Punky Dunkie, Dunkie Pooh, Powdered Doughnut) graduated from Puppy Preschool today! Each of us took turns performing all the tricks we learned in class in front of everyone. We did sit, down, stand, stay, spin left, spin right, touch, "stick 'em up!" (look like a prairie dog), and on the side with reasonable success, especially considering I've been slacking a bit on daily Duncan training. What can I say, I'm a busy single parent!

The class was a blast. After hiding under a chair for five weeks, Duncan finally came out to play with the big puppies today! Everyone was excited to see the little snowball bouncing among the rambunctious puppies.

I've decided they should make puppy class a type of therapy for people. It's been a stressful few months for me and I can say without a doubt, almost nothing cheers me up as quickly as a tumbling pile of fuzzy puppies.

Aaaand Mark Casem FTW

Just a quick update to the Comcast "saga". Mark, amazingly enough, responded to my previous unhappy post. He was very helpful and put me in touch with a regional representative and she helped iron out my issue. Now I'm back to Comcast internet only for my pre-TV price, just like I wanted. It's not even the best price out there -- I'm just happy to have the old price back just like they said I could. Hooray for some great customer service! Anyways, just wanted to give credit where it's due.

Thursday, November 12, 2009

Comcast ruined my day

Mark Casem from Comcast, if you're reading this, this is for you.

Two posts ago, I mentioned how a really wonderful lady at Comcast made my day. Mark Casem, from Comcast (who scours blogs for Comcast feedback) left a comment asking for my account info so that they could use my service-person as an example. I hesitated because I've always been wary of Comcast and wanted to make sure everything was panning out correctly before I gave anyone special recognition.

Turns out I'm glad I never gave my account info and I'm glad my service-person was not used as a positive example. She flat-out lied to me and ended up costing me quite a bit of money and since Cocmast is a monopoly here, I have no way to express my anger but to keep paying Comcast more money. How f'd up is that.

I began with $25/month internet service. Then I added on cable TV. I asked her explicitly many times if I could remove the cable TV without raising the price of my internet service as this happened to many of my friends. She reassured me repeatedly that it would not raise my price -- a decent business practice -- I was immediately suspicious. However, I took the calculated risk and went ahead thinking I'd never have to cancel my TV service.

Today I called to cancel my TV service today because I just don't have time to watch TV. Not unexpectedly, I find out there's no way to cancel my TV service without tripling my internet service cost. I expected obfuscation from Comcast, not outright lying.

So I guess I'll add this blog post onto the mountain of anti-Comcast material. If you want internet, try ATT Uverse or DSL. If you want TV, just get Netflix or watch stuff off the internet and over the air. There's more material on the internet/Netflix than I can watch in a lifetime.