Tuesday, August 25, 2009

The wonderful Comcast lady made my day

I had a really, really bad day today. I spent all day snapping at friends and falling behind at work. I've been moving non-stop since Saturday and I'm exhausted in mind as well as body and I feel like I have no home.

Ordering cable from Comcast was the last thing I wanted to do after all of that because I expected it to be a negative experience. Instead, I stumbled across a hidden jewel. Her name is Verselle and she is a wonderful human being. Talking to her made my day.

She has integrity. I called her last week to add TV to my previous internet-only order. She said she could add it but she'd have to cancel my internet order (because it hadn't been installed yet) and rebook it under her name. That would cut into someone else's commission so she risked her own commission and told me if I could wait until after installation (today), she would call me back and set it up then. She even threw in a bunch of extras to make it worth my while.

She works hard and has a positive attitude. She takes her call center job seriously and took it the extra mile by offering to follow up with me after activation and managing my account so I could have a customized deal. While we were chatting, I got the feeling that the economic downturn had been difficult for her and her family, yet instead of being bitter about it she was simply thankful for my business and wished me well.

She is generous and caring. Her blessings for me were so sincere I was left speechless.

Meeting people like her always makes me take a good hard look at myself. At the same time, it also makes me feel comforted and thankful knowing that there is so much good out there.

1 comment:

  1. Thanks for sharing your positive experience! I would like to make sure Verselle is commended for the job well done. Do you mind letting me know the phone number associated with your account?

    This will allow me to get more information on the account and share it with my regional contacts and inspire other representatives to create positive experiences.

    Best regards,

    Mark Casem
    Comcast Corp.
    National Customer Operations